Terms and Conditions
Last updated: 20/01/2025
Welcome to Pixels and Magnet! These Terms and Conditions govern the use of our website and services. By accessing or placing an order with us, you agree to comply with and be bound by the following terms.
1. General Information
Pixels and Magnet specialises in customised photo magnets, allowing you to turn your special memories into magnetic keepsakes. By placing an order with us, you are confirming that you have read, understood, and accepted the terms outlined here.
2. Ordering
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Custom Orders: By submitting an order, you agree that the images you upload are your own or that you have the rights to use them. Ensure your images meet the required resolution and quality for printing. We may request higher quality files if the image is too low-res.
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Order Confirmation: After you place an order, you will receive an email confirming your order details. Please review this email carefully and notify us of any errors within 24 hours.
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Changes to Orders: Once your order has been processed, changes or cancellations may not be possible. However, if you notice an issue immediately after placing your order, please contact us right away, and we’ll do our best to accommodate any adjustments.
3. Pricing & Payment
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Pricing: All prices are displayed in New Zealand Dollars, and all product prices are inclusive of taxes. The shipping fee will be calculated at checkout based on your delivery address, unless a free shipping promotion applies.
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Payment Methods: We accept VISA, Mastercard, American Express, Union Pay, JCB, Diners Club, Cartes Bancaires, Discover and VISA Elctron. Full payment is required at the time of purchase.
4. Shipping
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Domestic Shipping: We currently ship only within New Zealand. Orders will be processed within 3 business days after payment confirmation. Estimated delivery times will vary based on your location.
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International Shipping: At this time, we do not offer international shipping, but we are working on expanding our reach. Stay tuned for updates!
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Shipping Delays: While we strive to ensure prompt delivery, we cannot be held responsible for delays caused by shipping carriers, customs, or any other external factors.
5. Returns & Exchanges
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Custom Nature of Products: Due to the personalised nature of our products, we cannot accept returns or exchanges unless there is a defect in the product or an error on our part (e.g., wrong design, printing mistake).
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Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 7 days of delivery with clear photos of the issue. We’ll be happy to resolve the situation by providing a replacement or issuing a refund.
6. Intellectual Property
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Ownership of Designs: You retain the rights to any photos, images, or designs you upload to our site. By submitting these images, you grant Pixels and Magnet a license to use these images solely for the purpose of creating your custom photo magnets, unless you allow us to share the finished product on our website and social media channels.
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Copyright: You agree not to upload or submit any content that infringes on third-party copyrights, trademarks, or other intellectual property rights. We reserve the right to refuse or cancel orders that violate these terms.
7. Limitation of Liability
While we take great care in creating your custom photo magnets, Pixels and Magnet is not liable for any incidental or consequential damages arising from the use or inability to use the product.
We are not responsible for any errors in photos, spelling, or text submitted by the customer. Please double-check your designs before submitting them.
8. Privacy & Data Protection
Your privacy is important to us. We collect personal information (name, email, shipping address, etc.) solely for processing your order and providing customer support. We will never sell or share your personal information with third parties without your consent, except where required by law.
9. Changes to Terms & Conditions
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with an updated date. By continuing to use our services after such changes are posted, you accept the updated Terms.
10. Contact Us
If you have any questions or concerns regarding these Terms and Conditions or need support with your order, please contact us at:
Pixels and Magnet
Email: info@pixelsandmagnet.com
Phone: +64 210 341 211
Website: www.pixelsandmagnet.com
Instagram: www.instagram.com/pixelsandmagnet/
Facebook: www.facebook.com/pixelsandmagnet/